Returns & Exchanges
At Story, we want your fashion narrative to be perfect, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. If a piece doesn't fit your style or size, we are committed to making the exchange or refund process as effortless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items with all original tags attached and include the printed return authorization slip inside the box.
Ship It Back
Affix the prepaid shipping label provided in your portal confirmation to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing